OurFAQ
Where can I find my FREEPASS card number?
You will find your Freepass card number printed in a 14-digit format ( xxxxx-xxxxx-xxxx), preceded by the word "WEB," on your pass.
Please note that the Crest-Voland Cohennoz ski area only accepts this type of ski pass.
How are my ski outings charged on my Crestvo'Pass ski pass?
You will be charged regularly for the days you ski. If you didn't ski during this period, you don't have to pay anything!
Who are the various offers intended for?
Our offers are tailored to different types of stays and visitors:
- CrestvoPass: ideal for regular visitors to Crest-Voland Cohennoz, frequent guests, and local residents. It offers numerous benefits throughout the season.
- Early Booking: designed for vacationers planning a stay of at least 6 days who want to take advantage of discounted rates by booking in advance.
- Weekend Package: designed for families and groups of friends who want to enjoy the resort for a day or a weekend.
- Group Package: ideal for groups of at least 4 people staying 6 days or more at the resort.
Where can I view my ski day history for my Crestvo'Pass? ?
You can view your ski day history and details (times and lift used for your first and last rides) from your Account Center by clicking on "My Order History" once you're logged in.
Our agents are also available to assist you—if you need anything, please don’t hesitate to contact us!
Are the packages refundable?
No, ski passes are non-refundable.
What should I do if I've lost my ski pass?
If you lose your ski pass in Crest-Voland, you must go immediately to the resort’s ski lift ticket office with your proof of purchase and your pass number to request a replacement for a fee.
How does I top up my plan?
You can easily recharge your Crest-Voland Cohennoz ski pass directly online using the number on your Espace Diamant hands-free card.
To do so, visit our official website, select your pass, and enter the number printed on your card when making your purchase. Your pass will then be automatically loaded onto your card and activated as soon as you pass through the ski lift turnstiles.
At what age should a child have a ski pass?
Children ages 5 and up must pay for a ski pass!
Are there family packages available?
Espace Diamant Group Package: 10% off each lift pass for groups of 4 or more when purchasing 6 or more days at once.
Weekend Package: 10% off the 1-day pass (Saturday or Sunday) for groups of 4 or more
Does the ski package include insurance?
You can purchase Carré Neige insurance directly from the Crest-Voland Cohennoz ski lifts or the ESF Crest-Voland when you buy your ski pass or ski lessons.
Can I lend or give my plan to someone else?
No, lending out ski passes is strictly prohibited!
