Do you have a question?
What is the FreePass card?
The FreePass card allows you to use the ski lifts year-round. Available for €2, it is rechargeable and reusable from one year to the next.
Where can I find my FREEPASS card number?
You will find your Freepass card number printed in a 14-digit format ( xxxxx-xxxxx-xxxx), preceded by the word "WEB," on your pass.
Please note that the Crest-Voland Cohennoz ski area only accepts this type of ski pass.
Where can I find the number for the ski patrollers/rescue workers?
You can find the numbers for the ski patrollers and rescue workers on your trail map, on the Espace Diamant mobile app, or right below:
Crest-Voland Cohennoz On-Piste Rescue: +33(0)4 79 31 74 84
Val d'Arly On-Mountain Rescue: +33(0)4 79 31 61 95
Les Saisies On-Mountain Rescue: +33(0)4 79 38 93 84
How are my ski outings charged on my Crestvo'Pass ski pass?
You will be charged regularly for the days you ski. If you didn't ski during this period, you don't have to pay anything!
Where can I view my ski day history for my Crestvo'Pass? ?
You can view your ski day history and details (times and lift used for your first and last rides) from your Account Center by clicking on "My Order History" once you're logged in.
Our agents are also available to assist you—if you need anything, please don’t hesitate to contact us!
Emergencies
In case of an emergency, call 112
Ugine Gendarmerie: 04 79 37 30 17
Les Saisies Gendarmerie: 04 79 38 93 00
Fire Station: 06 81 01 40 79
Emergency / Health
Crest-Voland Cohennoz First Aid Station: 04 79 31 74 84
Les Saisies Slope Services: 04 79 38 93 84
Notre Dame de Bellecombe Slope Service: 04 79 31 61 95
Flumet Slope Services: 04 79 30 62 84
Praz-sur-Arly Slope Services: 04 79 21 91 68
Doctors
Dr. Moulard in Crest-Voland: 04 56 43 95 16
Ledoux / Magro Practice: 04 79 31 71 79
Richard / Tellier Practice: 04 79 31 78 48
Sports Stores
Skiset: 04 79 31 60 89
Intersport: 04 79 31 73 76
Berod Sports: 04 79 31 70 85
Skimium: 09 83 81 78 12
Dumoulin Sports: 04 79 31 77 79
Restaurants on the slopes
La Belle Métairie: 04 79 31 22 60
La Tête de Mule: 04 58 14 15 29
La Fabrik: 06 47 55 71 36
Le Refuge du Lachat: 04 79 31 87 36
Government Agencies
Crest-Voland Town Hall: 04 79 31 61 52
Cohennoz Town Hall: 04 79 37 33 82
Crest-Voland ESF: 04 79 31 60 03
Crest-Voland Cohennoz Tourist Office: 04 79 31 62 57
Crest-Voland Cohennoz Post Office: 04 79 31 65 80
Municipal Police: 04 79 31 78 70
What are the ski lift hours?
General Hours: From 9:00 a.m. to 4:30 p.m. every day before the February break. And from 9:00 a.m. to 4:50 p.m. during and after the break.
Planning Your Return Trip: We recommend starting your return trip to the main resorts before 4:00 PM to ensure smooth travel and safety.
Real-time updates: The exact status of open and closed trails is updated daily on the Ski Area Statuspage .
What is the difference between Crest-Voland Cohennoz and the Espace Diamant?
The Espace Diamant is a ski area that connects five ski villages: Crest-Voland Cohennoz, Les Saisies, Notre-Dame-de-Bellecombe, Flumet, and Praz-sur-Arly.
Where can I buy a ski pass?
We recommend that you purchase your ski pass directly online or at the ticket counters of the Crest-Voland ski area’s ski lifts.
Cernix Ticket Office (at the base of the Cernix run, below the Cernix chairlift)
Central Ticket Office (formerly the Logère chairlift)
Village Ticket Office (formerly the Tovats chairlift)
Are the packages refundable?
No, ski passes are non-refundable.
Can I reload an existing card?
Yes, with an ALFI card, if you still have your ski pass from last year, you can use it again. All you have to do is recharge it at the ticket counter, at our self-service kiosks, or directly online.
How can I find out what the trail conditions are like today?
You can visit our "Resort Status" page to find out how many trails are open and check the weather conditions. You can also download the Espace Diamant app, which we highly recommend for accessing all resort information in real time.
Where can I go sledding?
Enjoy two free, safe sledding areas in Crest-Voland Cohennoz: at the Logère base area and at the Prarian base area in Cernix.
Where are the beginner areas?
The beginner areas are located at Cernix, to the left of the Prarian ski lift, near the restaurant Le P’tit Mazot.
On the Logère snow front, the Petits Champions ski lift is also accessible to beginners. It allows you to learn to ski at your own pace and enjoy the Grange and Petits Champions runs.
Is parking free?
Yes, all parking lots in the resort are free.
Can we take the shuttle?
Yes, free shuttles run to Crest-Voland from Albertville and Notre-Dame-de-Bellecombe.
They drop you off right at the central ticket office, near the gondola.
You can also check the shuttle schedules and real-time arrivals on the Zen Bus app or via the Espace Diamant app.
Where can I charge an electric vehicle?
At the edge of the village.
The price depends on the amount of energy delivered and the connection time after charging is complete.
€0.494 per kWh or part thereof
Between 8 a.m. and 8 p.m.: €0.05 per minute, starting 30 minutes after charging is complete
Charging continues as long as the vehicle is plugged in.
Bank authorization: €50.00
Where can I rent ski equipment?
See all stores.
Where are the restaurants located?
See all the restaurants in the resort via this link.
What are the rules for ski touring?
Ski touring is permitted in Crest-Voland, provided that the ski area regulations are followed. At the end of the day, ski touring is prohibited while snow groomers are in operation, for safety reasons.
How many trails and ski lifts are there?
The Crest-Voland Cohennoz ski resort has 13 ski lifts and approximately 40 km of slopes.
Plus 200 km of slopes as part of the Espace Diamant.
Which ski areas are accessible from Crest-Voland Cohennoz?
From Crest-Voland Cohennoz, ski to Les Saisies by taking the Bâches chairlift, followed by the Covetan chairlift. Once in Les Saisies, you can continue your journey and access the other connected resorts in the Espace Diamant ski area.
Shuttle buses are also available to take you easily to Notre-Dame-de-Bellecombe.
What is the Diamond Zone?
The Espace Diamant is a vast ski area connecting five resorts in the Alps: Crest-Voland Cohennoz, Les Saises, Notre-Dame-de-Bellecombe, Flumet, and Praz-sur-Arly, offering more than 200 km of slopes between Savoie and Haute-Savoie.
Can you ski at all the resorts in the Espace Diamant with a single lift ticket?
Yes, check out all our Espace Diamant packages here.
How long does it take to ski around the Espace Diamant?
It depends on your skiing ability, but if you’re an experienced skier, you can definitely explore the entire Espace Diamant in a single day.
Beginners can also enjoy the ski area at their own pace, sticking to the slopes suited to their skill level.
Is Espace Diamant suitable for families and beginners?
Yes, of course! L’Espace Diamant offers slopes suitable for all skill levels, with fun zones, a snowpark, and a boardercross course for experienced skiers, as well as areas specially designed for beginners.
Are dogs allowed on the gondola in the winter?
No, unfortunately, animals are not allowed on the gondola for safety reasons.
Is the Logère gondola accessible to pedestrians?
Yes, absolutely! Whether it’s summer or winter, take one or more gondola rides to reach the summit of Mont Lachat and explore the activities on offer as well as the restaurants.
Book your pedestrian pass online or at the ticket office.
What can you do when you get off the gondola at Lachat?
At the top station of the Lachat gondola, enjoy a snowshoe trail, restaurants within walking distance, the Crestvo'Luge, and a picnic area with a view of Mont Blanc at the summit.
Why was the Logère chairlift replaced with a gondola?
To modernize the ski area, improve comfort and ease of access, and redesign the base area to better welcome and assist beginner skiers.
What are the store hours?
The ticket office hours are: 8:50 a.m. – 4:30 p.m.
What should I do if I've lost my ski pass?
If you lose your ski pass in Crest-Voland, you must go immediately to the resort’s ski lift ticket office with your proof of purchase and your pass number to request a replacement for a fee.
All Restaurants
Where can I find the trail map for Crest-Voland Cohennoz?
The trail map is available on the various information boards throughout the Crest-Voland Cohennoz ski area. You can also pick up a free copy at the ticket counters in the form of a “Trail Map” brochure or view it on the Espace Diamant mobile app, which provides real-time information on trail conditions.
What level of skiing skill do you need to enjoy the snowpark?
The snowpark is open to all skill levels, with features suited to everyone: green and blue moguls for beginners, and red and black features for more experienced skiers. For your safety, be sure to assess your skiing ability carefully before tackling a feature.
How do I redeem my plan that I purchased online?
If you already have a physical ski pass, enter the number printed on your card: your new pass will be loaded directly onto it.
If you don’t have one, you can choose to have your pass mailed to you a few days before your trip or pick it up on-site.
How does I top up my plan?
You can easily recharge your Crest-Voland Cohennoz ski pass directly online using the number on your Espace Diamant hands-free card.
To do so, visit our official website, select your pass, and enter the number printed on your card when making your purchase. Your pass will then be automatically loaded onto your card and activated as soon as you pass through the ski lift turnstiles.
At what age should a child have a ski pass?
Children ages 5 and up must pay for a ski pass!
Are there family packages available?
Espace Diamant Group Package: 10% off each lift pass for groups of 4 or more when purchasing 6 or more days at once.
Weekend Package: 10% off the 1-day pass (Saturday or Sunday) for groups of 4 or more
Can I lend or give my plan to someone else?
No, lending out ski passes is strictly prohibited!
Can I use my plan right after purchasing it online?
Yes, you can use your lift pass immediately after purchasing it online in Crest-Voland Cohennoz, provided you top up an existing contactless card. Your lift pass activates automatically the first time you pass through a ski lift gate.
Does the ski package include insurance?
You can purchase Carré Neige insurance directly from the Crest-Voland Cohennoz ski lifts or the ESF Crest-Voland when you buy your ski pass or ski lessons.
Who are the various offers intended for?
Our offers are tailored to different types of stays and visitors:
- CrestvoPass: ideal for regular visitors to Crest-Voland Cohennoz, frequent guests, and local residents. It offers numerous benefits throughout the season.
- Early Booking: designed for vacationers planning a stay of at least 6 days who want to take advantage of discounted rates by booking in advance.
- Weekend Package: designed for families and groups of friends who want to enjoy the resort for a day or a weekend.
- Group Package: ideal for groups of at least 4 people staying 6 days or more at the resort.
How many days of skiing does it take for the Season Pass to pay for itself?
If you plan to ski for 15 days or more, the Season Pass is a good value for the ski season.
How do I redeem my Season Pass after purchase?
Your pass can be mailed directly to you, loaded onto your hands-free card if you already have one, or picked up at the ticket counter upon your arrival.
When should you buy your season pass?
The best time to buy your Season Pass at the best price is from August 3, 2026, to October 4, 2026, with a 35% discount on the pass price.
Is there a Family Season Pass Package?
Yes, you can choose the Tribu Season Pass Package, which gives you a €100 discount on your season pass for groups of 4 or more people. This offer can also be combined with the Super Promo offers.
How do I get to the cross-country ski trails?
You can take the Logère gondola, then walk to the first trail in just 5 minutes.
You can also park for free at the Croix des Ayes parking lot, located just 5 minutes from the center of the village of Crest-Voland.
What are the difficulty levels of the cross-country ski trails?
The Crest-Voland Cohennoz cross-country ski area, connected to the Les Saisies ski area, offers 13 to 17 cross-country trails suitable for all skill levels: 6 green trails (very easy), 7 blue trails (easy), 2 red (difficult), and 2 black (very difficult).
For beginners, a free loop is also available on the Crest-Voland Cohennoz side, ideal for learning to cross-country ski at your own pace.
Crestvo'Luge Safety Rules
To enjoy the toboggan run safely:
- Wearing a helmet is mandatory.
- Use only sleds equipped with metal brakes.
- Ski boots are prohibited.
- Sledding is prohibited for skiers and may only be done on the designated sledding run. It is prohibited to use other ski runs.
- The run must not be used when it is closed.
- Children under 5 years of age are not permitted, even when accompanied by an adult.
- Children under 10 years of age or shorter than 1.25 m may ride on a sled with an adult.
- A child riding alone on a sled must be over 10 years old and taller than 1.25 m, and must be accompanied by an adult.
- Sledding is permitted only in a seated position: it is prohibited to sled while standing or lying on your stomach with your head forward.
- Do not tie or connect sleds together.
- Adjust your speed to the conditions; slow down at intersections and brake before turns and areas with limited visibility.
What do we do when we're not skiing?
Find all the activities via this link:
What are the must-see attractions in Crest-Voland Cohennoz during the summer?
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Crest-Voland Cohennoz est une destination idéale pour profiter de la montagne en été, en famille ou entre amis. Au sommet, le Lachat propose de nombreuses activités pour petits et grands : randonnée, trail, VTT, lac, jeux et loisirs en pleine nature, le tout dans un cadre exceptionnel avec de beaux panoramas sur les montagnes.
What are the gondola's operating hours in the summer?
La Logère Gondola Open from July 5 to August 23
Every day except Saturday
9:45 a.m.–1:00 p.m. and 2:00 p.m.–5:00 p.m.
Where can we buy our ticket for the gondola ride in the summer?
In the summer, the ticket booths are located at the Village ticket office, next to the gondola (formerly the Tovats chairlift)
Where can I find a map of the mountain bike and hiking trails?
You can find these summer itineraries on this page: Mountain Biking and Hiking
Or via the Espace Diamant mobile app
Are there shuttle buses in the summer?
Yes, the Val d'Arly Nature shuttle is available free of charge.
How does the Crestvo'Pass work?
1. Sign up online
Create an account or log in to your existing account, then sign up for your CrestVoPass membership.
2. I receive my card
The card is issued after you sign up. During the winter season, please allow at least 24 hours for it to be produced.
3. I go skiing
Once you have your card, there’s no need to go to the ticket counter: head straight to the ski lifts and enjoy your day on the slopes.
4. My purchases are automatically recorded
Your visits are recorded using the hands-free system. You’ll then be charged regularly for the amount corresponding to your purchases.
How am I charged?
Your visits are recorded using the hands-free system. You will then be charged regularly for the amount corresponding to your usage.
You will be charged regularly for the days you ski.
Can I buy the Crestvo'Pass at the register?
No, you can only purchase or recharge the Crestvo'Pass online.
Please feel free to contact us ifyou need assistance.
Where can I view my history?
You can view your skiing history, as well as the time and lift details for your first and last rides, from your account page by clicking "My Order History" once you're logged in.
We’re also available to answer any questions you may have. Contact us!
What is the validity period of the Crestvo'Pass card?
It takes us at least 24 hours to issue a Crestvo'Pass card during the winter season. Be sure to reserve yours in advance.
Are dogs allowed on the gondola in the summer?
Yes, dogs are allowed on the gondola.
A spacious carrier is provided and is required for safety reasons.
Does the Logère gondola allow bicycles in the summer?
Yes, your mountain bikes are allowed on the gondola in the summer at no additional cost.